Privacy Policy
Privacy Policy - Phoenix Freedom Wigs South Africa (Pty) Ltd
Last updated: January 2026
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Phoenix Freedom Wigs (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act.
This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or interact with our services.
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Our website includes both:
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• Information about Phoenix Freedom Wigs products and consultations
• Access to our Phoenix Freedom Wigs Support Community
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1. Information We Collect
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We may collect personal information that you voluntarily provide, including:
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• Name
• Email address
• Phone number
• Location (such as city or province)
• Information submitted through contact forms or consultation requests
• Information shared when joining or participating in the support community
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You may also choose to share personal experiences related to hair loss or medical treatment within the support community. Sharing this information is always voluntary.
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We may also collect limited technical information automatically, such as:
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• Browser type
• Device information
• Website usage data
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This information helps us improve the website experience.
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2. How We Use Your Information
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We use personal information to:
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• Respond to enquiries and consultation requests
• Provide information about Phoenix Freedom Wigs products and services
• Manage and moderate the Phoenix Freedom Wigs Support Community
• Provide access to support resources and information
• Improve our website and services
• Communicate with you when necessary regarding your enquiry or participation in the community
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We do not sell or rent your personal information to third parties.
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3. The Phoenix Freedom Wigs Support Community
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The Phoenix Freedom Wigs Support Community is an online space created to support individuals experiencing hair loss and their families.
Participation in the community is voluntary. Members may choose to share personal experiences or information.
Please note:
• Information you post in community discussions may be visible to other members of the group.
• Members are encouraged to respect the privacy of others and not share personal information outside the community without permission.
The community is intended for peer support and shared experiences and does not replace professional medical advice.
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4. Sharing of Information
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We will only share personal information:
• When required to respond to your enquiry
• When required by law
• When necessary to operate the website or support community
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We do not share personal information with third parties for marketing purposes.
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5. Protection of Personal Information
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We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure.
Our website is hosted on secure platforms and we work to ensure appropriate security measures are in place.
However, no online system can guarantee absolute security.
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6. Your Rights
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Under South African privacy law, you have the right to:
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• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request that your personal information be removed where appropriate
• Withdraw consent for certain uses of your information
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If you would like to exercise these rights, please contact us using the details below.
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7. Cookies and Website Analytics
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Our website may use cookies or similar technologies to improve user experience and understand how visitors interact with the website.
You may adjust your browser settings to refuse cookies if you prefer.
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8. Third-Party Links
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Our website may contain links to external websites, support organisations, or resources.
Phoenix Freedom Wigs is not responsible for the privacy practices of external websites.
We encourage users to review the privacy policies of those sites.
9. Contact Information
If you have questions about this Privacy Policy or how your information is handled, you may contact:
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Phoenix Freedom Wigs South Africa
Website:
www.phoenixfreedomwigs.co.za
Email:
rise@phoenixfreedomwigs.co.za
Location:
Johannesburg, Gauteng, South Africa
10. Updates to This Policy
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This Privacy Policy may be updated from time to time to reflect changes in our services or legal requirements.
The latest version will always be available on this page.